Privacy Policy for Ownest

last updated on 10/11/2024

This Privacy Policy explains in detail how Ownest collects, uses, stores, shares, and protects your information when you use the platform.

1. Introduction

Ownest is a fractional real estate investment platform. This Privacy Policy explains how we handle your personal information when you visit our website, create an account, complete verification, fund your wallet, invest in opportunities, request withdrawals, interact with support, or use any part of the Ownest platform.

By using Ownest, you acknowledge that your information may be collected and processed in the ways described in this policy.

2. Information We Collect

• Account information: name, username, email address, phone number, password credentials, and profile information.
• Identity and compliance information: documents, selfies, addresses, tax-related details, and any information required for KYC, anti-fraud, or regulatory checks.
• Financial and transaction information: wallet activity, deposits, withdrawals, payout requests, property investments, profit distributions, trade history, and report requests.
• Technical information: IP address, device data, browser type, operating system, login activity, session information, and security logs.
• Communication data: support tickets, contact form messages, survey responses, notification preferences, and messages you send to us.
• Usage information: pages visited, features used, actions taken within your dashboard, and general interaction history used to improve the product.

3. How We Use Your Information

• To create and maintain your account.
• To provide wallet services, investment tools, annual reports, governance features, and other platform functionality.
• To verify your identity, assess fraud risk, and comply with legal and regulatory obligations.
• To process deposits, withdrawals, payouts, property investments, and secondary-market transactions.
• To communicate with you about account activity, policy updates, product announcements, support matters, and security alerts.
• To monitor platform performance, analyze usage trends, troubleshoot issues, and improve the overall user experience.
• To enforce our Terms, detect abuse, investigate suspicious activity, and protect the platform and its users.

4. Legal Basis and Operational Need

Ownest processes personal information because it is necessary to operate the platform, meet compliance requirements, fulfill transactions that you request, protect platform security, and improve the quality of the service. In some cases, we may also rely on your consent, such as where you choose to receive optional promotional communications.

5. Cookies and Similar Technologies

Ownest may use cookies, session data, browser storage, and similar technologies to keep you signed in, remember preferences, prevent abuse, and understand how users interact with the platform. Some of these technologies are necessary for the website to function correctly, while others help us improve performance and user experience.

6. How We Share Information

• Service providers: We may share limited information with vendors that support hosting, file storage, email delivery, analytics, identity verification, payment processing, customer support, or infrastructure security.
• Compliance and legal requests: We may disclose information when required by law, regulation, legal process, or a valid governmental request.
• Fraud prevention and security: We may share data where reasonably necessary to detect fraud, investigate abuse, enforce our policies, or protect users and the platform.
• Business restructuring: If Ownest is involved in a merger, financing, acquisition, or sale of assets, information may be transferred as part of that transaction subject to appropriate safeguards.

We do not sell your personal information as a product.

7. Data Retention

We keep information for as long as it is reasonably necessary to provide services, comply with legal obligations, resolve disputes, maintain financial records, support audits, and enforce platform rules. Retention periods may differ depending on the type of information and the legal obligations that apply to it.

8. Security Measures

Ownest uses reasonable administrative, technical, and operational safeguards to protect personal information. These may include account authentication controls, encrypted connections, access restrictions, security monitoring, activity logs, and internal review processes.

No system connected to the internet is completely immune from risk. You are also responsible for protecting your login credentials, using secure devices, and notifying us promptly if you suspect unauthorized access.

9. International Access

Ownest may be accessed by users in different countries. By using the platform, you understand that your information may be processed in jurisdictions where our service providers or infrastructure operate, subject to appropriate safeguards and operational controls.

10. Your Choices and Rights

• You may review and update certain account details from your profile settings.
• You may contact support if you need help correcting inaccurate information.
• You may manage notification settings and opt out of certain non-essential communications.
• You may request assistance regarding account access, stored information, or privacy concerns, subject to identity verification and legal limitations.

11. Third-Party Links and Embedded Content

Some pages may include links to third-party services or embedded content such as payment providers, verification tools, maps, or virtual tour services. Those services operate under their own terms and privacy policies, and Ownest is not responsible for how those third parties handle data outside our platform.

12. Children's Privacy

Ownest is not designed for children. You must be legally eligible to use the platform and enter into financial arrangements under the laws that apply to you.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect product changes, operational needs, legal requirements, or security improvements. When material changes are made, we will update the date or publish the revised policy on the platform.

14. Contact Information

If you have questions about this Privacy Policy, your account information, or how Ownest handles personal data, please contact us at support@getownest.com.